Terms of Service

1. Acceptance of These Terms

By using the site or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use the site.

2. Eligibility

You must be old enough to enter into a binding contract in your location or use the site with the involvement of a parent or legal guardian. The site is not intended for children under 16.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. Please provide accurate, current information and notify us if you believe your account has been accessed without authorization.

4. Products, Descriptions, and Availability

We try to present product details, images, colors, pricing, size guidance, and availability accurately. Minor variations may occur due to screen settings, manufacturing changes, product updates, or photography. We may correct errors, update product information, limit quantities, or discontinue products at any time.

5. Orders and Payment

Submitting an order does not guarantee acceptance. We may cancel or refuse an order if there is a pricing error, payment issue, inventory problem, suspected fraud, shipping restriction, or other legitimate reason.

Prices are shown in the currency displayed at checkout. Taxes, shipping, duties, and other charges may be added or collected separately depending on your location and selected shipping method.

6. Shipping, Delivery, and Risk of Loss

Shipping estimates, tracking, duties, and delivery issues are explained in our Shipping Policy. Delivery dates are estimates unless checkout clearly states otherwise. Risk of loss may transfer according to applicable shipping and consumer laws.

7. Returns and Refunds

Returns, refunds, damaged items, exchanges, and EU/UK withdrawal rights are explained in our Return & Refund Policy. Your mandatory consumer rights are not limited by these Terms.

8. Pet Product Safety

Nuzzelo products are intended for responsible pet use. Always choose items appropriate for your pet’s size, strength, chewing style, and behavior. Supervise play, inspect products regularly, and remove any item that becomes damaged, torn, loose, sharp, or small enough to swallow.

No pet toy or accessory is indestructible. You are responsible for using pet products safely and following product instructions, warnings, and sizing guidance.

9. Promotions and Discounts

Promotions, discount codes, bundles, and special offers may be limited by time, region, product, quantity, or customer eligibility. We may modify or end promotions at any time, subject to applicable law.

10. Intellectual Property

The site, logo, brand name, product content, images, graphics, text, design, and other materials are owned by or licensed to Nuzzelo. You may not copy, reproduce, distribute, modify, or exploit site content without permission, except as allowed by law.

11. User Content and Reviews

If you submit reviews, photos, feedback, comments, or other content, you confirm that you have the right to share it and that it does not violate anyone else’s rights. You grant Nuzzelo permission to use, display, reproduce, edit, and share that content for site, product, marketing, and customer experience purposes, where permitted by law.

12. Prohibited Uses

You agree not to misuse the site, interfere with checkout, attempt unauthorized access, upload malicious code, scrape content without permission, infringe intellectual property rights, submit false information, commit fraud, or use the site for unlawful purposes.

13. Third-Party Services

The site may use third-party services such as payment processors, shipping carriers, analytics tools, advertising platforms, and social media links. These services may have their own terms and policies.

14. Disclaimers

The site and products are provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Nuzzelo will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the site or products. Nothing in these Terms limits liability that cannot legally be limited, including mandatory consumer rights.

16. Changes to the Site or Terms

We may update the site, products, policies, and these Terms from time to time. The “Last updated” date shows when the latest version was posted. Continued use of the site after changes means you accept the updated Terms.

17. Contact Us

If you have questions about these Terms, contact us through our Contact Us page.