Privacy Policy

Information We Collect

Depending on how you use the site, we may collect:

• Contact and account information, such as name, email address, phone number, billing address, shipping address, account login details, and order history.
• Transaction information, such as products purchased, order value, payment status, shipping method, returns, refunds, and customer service records.
• Payment information. Payments are processed by third-party payment providers. We do not intentionally store full card numbers on our site.
• Device and usage information, such as IP address, browser type, device type, pages viewed, referring URLs, approximate location, and interactions with our site.
• Marketing information, such as email preferences, newsletter signups, promotion interactions, and cookie or advertising preferences.

How We Use Information

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To manage accounts, order history, carts, wishlists, and checkout features.
• To communicate about orders, service updates, policy changes, product information, and promotions.
• To improve our website, products, customer experience, security, fraud prevention, and analytics.
• To comply with legal, tax, accounting, customs, consumer protection, and regulatory obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site working, remember cart and account activity, analyze site performance, improve user experience, and support advertising or marketing measurement.

You can control cookies through your browser settings. Some cookies are necessary for checkout, account login, security, and cart functionality, so disabling them may affect how the site works.

How We Share Information

We may share personal information with service providers and partners that help us run the store, including payment processors, shipping carriers, fulfillment partners, hosting providers, analytics providers, marketing tools, fraud prevention services, customer support tools, and professional advisers.

We may also disclose information if required by law, to protect our rights, to prevent fraud or security issues, or as part of a merger, acquisition, restructuring, or sale of business assets.

We do not sell personal information for money. Some advertising or analytics cookies may be considered “sharing” or “sale” under certain U.S. privacy laws. You may contact us to request an opt-out where applicable.

International Data Transfers

Nuzzelo primarily serves customers in the United States and also plans to serve customers in Europe and other regions. Your information may be processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your location.

Data Retention

We keep personal information for as long as reasonably necessary to provide services, process orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records. Retention periods vary depending on the type of information and the reason we collected it.

Your Privacy Rights

Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an opt-out of certain data uses.

EU, EEA, and UK residents may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, request portability, and lodge a complaint with a supervisory authority.

California and certain U.S. state residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain sensitive personal information uses, and not be discriminated against for exercising privacy rights.

To exercise a privacy right, contact us through our Contact Us page. We may need to verify your identity before completing a request.

Marketing Communications

If you subscribe to marketing emails, you can unsubscribe using the link in the email or by contacting us. Transactional messages about orders, accounts, shipping, returns, or policy updates may still be sent when necessary.

Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

Third-Party Links

Our site may link to third-party websites, platforms, payment providers, carriers, or social media services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when the latest version was posted.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us through our Contact Us page.