Customer Care
Shipping Policy
Last updated: October 27, 2026
At Nuzzelo, we ship smart, practical pet essentials to pet parents across the United States. This policy explains how order processing, delivery estimates, tracking, and shipping issues work.
Where We Ship
We currently ship to addresses in all 50 U.S. states, Washington, D.C., and Puerto Rico. Orders to Alaska, Hawaii, and Puerto Rico use separate shipping rates. We do not accept international orders at this time, and we are unable to ship to APO, FPO, or DPO military addresses.
If an address cannot be selected at checkout, we are not able to ship there at this time.
Order Processing Time
- Most orders are processed within 1-3 business days after payment is confirmed.
- During holidays, product launches, sales events, or inventory checks, processing may take 2-5 business days.
- Business days are Monday through Friday, excluding public holidays.
If we cannot ship within the time stated at checkout or within a reasonable shipping window, we will contact you with an update and available options.
Estimated Delivery Times
Delivery estimates begin after your order has been processed and handed to the carrier.
| Destination | Estimated Delivery |
|---|---|
| United States | 7-15 business days |
These timeframes are estimates, not guarantees. Weather, carrier delays, customs review, local holidays, and incorrect address details may extend delivery time.
Shipping Costs
| Destination | Standard Shipping | Free Shipping |
|---|---|---|
| Contiguous United States | $4.99 | Orders $49+ |
| Alaska, Hawaii & Puerto Rico | $12.99 | Orders $99+ |
The exact available method and final charge are displayed before payment. Shipping promotions cannot be exchanged for cash and may be changed for future orders.
Tracking Your Order
When your order ships, we will provide a tracking number if tracking is available for the selected shipping method. Tracking may take 24-72 hours to show movement after the label is created.
You can also check your order status from your account order page: Track Order.
Address Changes
Please review your shipping address carefully before placing an order. If you need to request a change, contact us as soon as possible through our Contact Us page. We will try to help, but we cannot guarantee address changes after an order has entered fulfillment or shipped.
Duties and Import Fees
Some items ship from our fulfillment partners overseas and clear U.S. customs before delivery, which can occasionally add a few days. You should not be asked to pay duties or import fees when your order is delivered. If a carrier ever requests such a fee, please contact us before paying and we will help resolve it.
Lost, Delayed, or Marked-Delivered Packages
If your package appears delayed, please allow a few extra business days for tracking updates. If your order is marked delivered but you cannot find it, check with household members, neighbors, building management, and the carrier first.
If you still need help, contact us with your order number and tracking details. We may request additional information so we can review the issue with the carrier.
Multiple Shipments
Orders with multiple items may ship in separate packages. If this happens, you may receive more than one tracking number.